Digital Delivery, Cancellation & Refund Policy

Version 1.0 · Effective: 4 September 2026 · Reviewed annually and whenever the payment or delivery flow changes.

Product and supplier

This policy applies to the Full Passport Report sold by Digital Aequitas Strategy S.R.L., Trade Register no. J2026017841005, CUI 54278430, at EUR 390 per report. DAS is the direct supplier, contracting merchant and invoicing entity. The paid product is offered exclusively to business customers.

Digital delivery

The Full Passport Report is digital content generated from the customer's assessment answers. No physical goods are shipped. Following server-side confirmation of successful card payment by NETOPIA Payments, the report is activated and made available for download. Delivery is intended to be immediate. If delivery fails, contact office@digitalaequitas.ro with the order reference. DAS will investigate and, where payment is confirmed, restore access or provide the report securely within one business day where reasonably possible.

Cancelling before delivery

An unpaid order can be abandoned without charge. A paid order may be cancelled before digital delivery begins by using the online function at /withdrawal. If delivery has already begun, the request is assessed under these terms and any mandatory law that applies.

B2B refunds

The EUR 390 fee is normally non-refundable once the tailored report has been generated and made available. This does not affect remedies for duplicate charging, confirmed non-delivery, a material reproducible technical defect attributable to DAS or any right that cannot lawfully be excluded. Depending on the case, DAS may restore access, regenerate the report, correct the defect or issue a full or partial refund. Refunds are returned through the original payment method; banking allocation times are outside DAS control.

Statutory withdrawal where exceptionally applicable

The paid offer is not intended for consumers. If a purchaser nevertheless qualifies as a consumer and mandatory distance-contract law applies, the statutory withdrawal rules prevail. Any loss of the withdrawal right for immediately supplied digital content arises only when all statutory conditions have been met. A withdrawal may be submitted through /withdrawal throughout any applicable withdrawal period. DAS sends an electronic confirmation containing the request, reference, date and time.

Request information and review

The online function requests the purchaser's name, electronic address for confirmation, order reference and purchase date. Company and reason fields are optional. Requests are reviewed against the payment and delivery record. NETOPIA processes the payment, but the decision and initiation of any refund belong to DAS as merchant.

Contact

Digital Aequitas Strategy S.R.L., 42A Semenicului Street, Bocsa, Caras-Severin County, Romania. Email: office@digitalaequitas.ro. Telephone: +40 743 006 534.